People Skills
Communication, collaboration, stakeholder engagement and conflict resolution
People Skills
Improve your skills in communicating and dealing with people
Durations: from 5 minutes to 1 hour / Cost ranges: free – included in membership
- Anxiety Awareness
- Banter and Bullying
- Becoming an Effective Leader
- Becoming an Inspirational Manager
- Building Rapport
- Building Trust
- Change Management series
- Choosing the right communications channel
- Coaching
- Coaching and Mentoring
- Communication and Collaboration
- Communication Channels
- Communication Culture
- Communication Techniques – The Basics
- Conflict Resolution
- Cross Functional Working Teams
- Cultivating a Customer Service Culture
- Cultural Awareness
- Customer Service series
- Delegation for New Leaders
- Developing and Leading Teams to Achieve Goals
- Developing People in the Workplace
- Developing Your Leadership Style
- Dignity at Work
- Diversity & Inclusion (podcasts)
- Effective Stakeholder Management
- Emotional Intelligence
- Encouraging Teamwork as a Project Manager
- Equality in the Workplace
- Exit Interviews
- Facilitation Skills
- Giving and Receiving Feedback
- Giving Customers More with Cross-Selling and Upselling
- How to be an Effective Interviewer
- How to be Liked
- How to Build a Story
- How to Build Rapport
- How to Connect with your Audience
- How to Develop a High Performing Team Culture
- How to Get the Best from Introverts and Extroverts
- How to Guide Your Team Through Change
- How to Really Listen
- Hybrid Working
- Identifying and Helping Those Who Need It
- Improve your Communication (audio courses)
- Inclusive Leadership
- Individual Effective Connections
- Influence and Impact: How to affect those around you
- Influencing, Assertiveness And Negotiation
- Interview Skills
- Introduction to Ageism: Older People
- Introduction to Anti-Racism in the Workplace
- Introduction to Building Relationships
- Introduction to Communication Skills
- Introduction to Cultural Nuances
- Introduction to Disability in the Workplace
- Introduction to Employee Resource Groups
- Introduction to Intersectionality
- Introduction to LGBTQ+ Awareness: Gender
- Introduction to LGBTQ+ Awareness: Sexual Orientation
- Introduction to Microaggressions: LGBTQ+
- Introduction to Neurodiversity in the Workplace
- Introduction to Pronoun Awareness
- Introduction to Sexism in the Workplace
- Introduction to Sexual Harassment
- Introduction to Stakeholder Management
- Introduction to Talent Development
- Know Your Audience
- Leading a Team Remotely for New Leaders
- Leading and Managing Change and Transition
- Learning Disability Awareness
- Make Body Language Your Greatest Ally
- Managing Customer Relations
- Managing Difficult Conversations in Performance Management
- Managing Health and Safety
- Managing Improvement: The Sales Process
- Managing Others Effectively series
- Managing Recruitment
- Managing Stress and Conflict
- Meeting Skills
- Mental Health Awareness
- Mentoring for Mentors
- Motivating Your Team
- Optimising Team Performance series
- People Management series
- Performance Appraisal: A Guide For Employees
- Performance Appraisal: A Guide for Managers
- Performance Appraisal: The Interview
- Performance Management
- Plain English
- Presentation Skills
- Project Management (Leadership Skills)
- Promoting Positive Attendance
- Questioning Techniques
- Questioning Tools and Techniques for Customer Service
- Reinvigorating Disengaged Staff
- Sales and Negotiation programme
- Setting Yourself up for Success
- Speaking with Authority
- Stakeholder Management
- Stakeholder Management For Innovation Projects
- Stress Awareness
- Suicide Prevention Awareness
- Supporting People with Learning Disabilities
- Taking Control of the Customer Conversation
- Talking to Customers About Features and Benefits
- The Importance of Managing Attendance
- The Meaning of Equality, Diversity and Inclusion
- Unconscious and Implicit Bias and Microaggressions
- Unconscious Bias
- Understanding Customer Needs and Wants
- Understanding the Management Role
- Why Customer Service Matters
- Why Diverse Businesses are Winning